On the management of cancelled flights and trips by airline carriers and travel agencies during the COVID-19 outbreak 

Petition richtet sich an: Petitionsausschuss des Europäischen Parlaments

The petitioner explains that on July 2019 she bought a trip with flights and hotel to New York for 12 people. Due to the exceptional circumstances of the coronavirus pandemic, they are unable to travel to New York on April 9. Iberia, the airline carrier offers the petitioner the option of exchanging the contracted flight plus hotel trip for a voucher with a deadline until December 31, 2020. The petitioner denounces that airline companies offer voucher options on the dates they decide, profiting of the legal vacuum, the petitioner finds that the rates have increased excessively, so that in addition to consuming the voucher they must pay more to be able to make the same trip on the dates that the company allows them. The petitioner considers that her rights as consumer are run over. According to the petitioner, some airlines are taking advantage of the uncertainty to ignore consumer requests, offering vouchers at best, without any European legal regulation, to the prejudice of users and consumers. The petitioner requests the intervention of the European Parliament, to regulate this situation that adds to the uncertainty that she has for the health of our relatives, she suggests to be given a voucher but without a deadline.