On the alleged breach of consumers' rights by the supply of vouchers for cancelled flights in the context of the COVID-19 outbreak 

The petitioner raises concerns over the cancellation of most flights on the Italian territory following the adoption of the emergency measures to counter the spread of COVID-19. According to the petitioner, airline companies have been entitled by the Italian Decree Law No 18/2020, to supply vouchers instead of cash reimbursement for cancelled flight tickets in the context of the COVID-19 pandemic. The petitioner complains that this measure is in breach of consumers’ rights and freedom of choice established by Regulation (EC) No 261/2004. Finally, he claims that vouchers are non-refundable upon expiry date.