On the alleged breach of consumers' rights by the supply of vouchers for cancelled flights in the context of the COVID-19 outbreak 

Petition addressed to: Petitionsausschuss des Europäischen Parlaments

The petitioner raises concerns over the cancellation of most flights on the Italian territory following the adoption of the emergency measures to counter the spread of COVID-19. According to the petitioner, airline companies have been entitled by the Italian Decree Law No 18/2020, to supply vouchers instead of cash reimbursement for cancelled flight tickets in the context of the COVID-19 pandemic. The petitioner complains that this measure is in breach of consumers’ rights and freedom of choice established by Regulation (EC) No 261/2004. Finally, he claims that vouchers are non-refundable upon expiry date.