請願書の宛先： Adina Vălean - Transport Commissioner

We have seen a total breakdown of respect for EU air travel regulations, airlines are not adhering to the 7-day refund deadline and are engaging in underhanded tactics to obscure and confuse passengers with the goal of making consumers accept vouchers.

Often these vouchers come with terms attached, expiration dates, and therefore are very advantageous to airlines and not so much to consumers.

The waiting times for refunds can be as long as 3 months, this if often justified by the fact that airlines are facing liquidity problems, which is ignoring the fact that many consumers are facing the same issues, yet the EU commission has decided that airline liquidity is above consumer liquidity.

But the bottom line is that we have a specific airline law here in EU, the law has not been suspended, no other law has superseded it.

If the commission continues to arbitrarily refrain from enforcing this law, it simply erodes our trust in the institution. If we cannot depend on our legal institutions to continue to protect consumers in times of crisis, then what worth do those regulations have?

I call on Adina Vălean to explain to public the lack of enforcement and investigation of those issues so far, and then actually enforce the law.