On a joint, centralized action against Ryanair customer handling 

The petitioner denounces that Ryanair cancelled most of its flights due to the low number of passengers starting in March 2020. The petitioner states the company sent an email to the passengers informing them about the cancellation and a link to be refunded. The petitioner claims that many clients followed those instructions, requested the refund but most of them did not receive the reimbursement for more than a month. The petitioner informs that the company is sending out vouchers instead of the money. The petitioner denounces that Ryanair does not communicate properly with the passengers and that they must turn to their national authorities to raise a complaint. The petitioner demands the EU to step up as a single, centralized entity against this behaviour of Ryanair and make them observe their obligations. The petitioner also asks for stricter legislation regarding late payment. The petitioner demands that airlines have a special reserve in their retained earnings and a liability insurance in the future, in order to avoid such late payments or not being able to pay their liabilities.